Medicare Supplement Telesales Script
Are you a telesales agent selling Medicare Supplement insurance over the phone? If so, you’re probably in need of a script to go by and to make your own. See a free, sample one below.
Opening:
Agent: Good [morning/afternoon/evening], my name is [Agent’s Name] with [Insurance Company Name]. How are you doing today?
Prospect: [Response]
Agent: That’s great to hear. The reason I’m calling today is to provide you with some valuable information on Medicare Supplement insurance. Do you have a few minutes?
Qualifying Questions:
Agent: Before we dive in, I’d like to ask a few quick questions to ensure that this conversation is relevant to you.
- Are you currently enrolled in Medicare Part A and Part B?
- Are you looking for ways to reduce your out-of-pocket healthcare costs?
- Have you ever considered or purchased a Medicare Supplement plan in the past?
Introduction to Medicare Supplement:
Agent: Medicare is a great program, but as you might know, it doesn’t cover everything. There can be gaps in coverage, which can lead to unexpected out-of-pocket expenses. That’s where Medicare Supplement insurance comes in. It’s designed to help fill those gaps, so you don’t face surprise medical bills.
Highlight Benefits:
Agent: Here are some of the benefits of a Medicare Supplement plan:
- Coverage for out-of-pocket costs such as copayments, deductibles, and coinsurance.
- Flexibility to see any doctor or specialist that accepts Medicare, no referrals needed.
- No network restrictions.
- Coverage while traveling within the U.S.
- Stability, as these plans are standardized by the government, ensuring consistent coverage no matter which company you choose.
Handling Objections:
(This is important as prospects might have concerns or reservations.)
Agent: I completely understand your concerns about costs. However, consider the potential out-of-pocket expenses without a supplement plan. With our plans, we offer various pricing options to fit different budgets. Would you like to hear more?
Close & Call to Action:
Agent: Our goal is to ensure you have peace of mind about your healthcare expenses. With a Medicare Supplement plan, you can better predict your healthcare costs and avoid unexpected bills. Would you be interested in receiving a no-obligation quote to see how affordable it can be for you?
Prospect: [Response]
Agent: Great! I’ll just need some basic information to provide you with an accurate quote.
Follow-up:
Agent: Thank you for considering [Insurance Company Name] for your Medicare Supplement needs. Once you’ve had a chance to review the information, please don’t hesitate to reach out with any questions. We’re here to help and ensure you have the coverage that’s right for you.
Closing:
Agent: Thank you for your time today, [Prospect’s Name]. I appreciate the opportunity to share this information with you. Please remember, we’re just a call away whenever you’re ready. Have a great day!
